RETURNS AND REFUNDS
RETURN, EXCHANGE & CANCELLATION POLICY – HOUSE OF NVRFLD
POLICY APPLICABILITY
By accessing or placing an order on the HOUSE OF NVRFLD website, you agree to be bound by the terms outlined in this policy. If you do not agree with any part of these terms, we recommend refraining from transacting on nvrfld.in.
Please note that we may update this policy from time to time. We encourage you to review the policy each time you place an order to ensure you understand the terms that apply.
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RETURN & EXCHANGE TIMELINE
We offer returns and exchanges within 14 days from the date of delivery. Once your request is reviewed and approved by our team, you’ll receive an update via email, and a pickup will be scheduled within 24–48 hours.
- To began processing the return, a reverse shipment charge of ₹150 would be charged from the customer.
- Two pickup attempts will be made. If unsuccessful, you will be responsible for shipping the item back to our warehouse.
- Reverse pickup availability depends on your area pin code.
- Once your item reaches our warehouse, it undergoes a quality check (QC). If approved, we’ll move forward with your exchange or issue a credit note in case of return.
- Exchanges are usually delivered within 7–10 working days.
- If your requested size is out of stock, we will offer an alternative product or a store credit (gift card) redeemable online or at any of our offline stores.
- All returns are processed as store credits, shared via your registered email once QC is approved.
Important: Please ensure the product is returned in original condition. Items that show signs of wear or damage will not be eligible for exchange or return.
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ORDER CANCELLATION POLICY
- Prepaid orders are final. No cancellations.
- Cancellations are allowed for Cash on Delivery (COD) orders only if the order hasn’t been dispatched, within 24 hours of order placement.
- "PRE-ORDERed products" may only be cancelled within the first 24 hours of placing the order. A flat ₹50 restocking charge will be deducted from the refund.
- No cancellations will be accepted after 48 hours of order placement, regardless of the order type.
- Any refunds will be issued as store credit, valid for 1 year and redeemable online or at our offline stores.
- Shipping charges are non-refundable if the order has already been dispatched.
- For Cash on Delivery (COD) orders, order confirmation is mandatory before dispatch. If the customer fails to confirm, the order will be automatically be marked as cancelled.
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30-DAY GARMENT ISSUE POLICY
If you face any product-related concerns such as colour bleeding, print issues, or stitching defects, we offer a 30-day window from the date of purchase to report the issue. We’ll arrange a pickup and resolve the matter. Requests after 30 days will not be eligible for resolution.
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EXCHANGE & RETURN ELIGIBILITY
You may initiate a return or exchange under the following conditions:
- The size doesn’t fit
- The product or packaging is damaged
- The item is defective
- Accessories or parts are missing
To qualify for a return or exchange:
- Product must be unused, unwashed, and in saleable condition
- All original tags, packaging, and accessories must be intact
- There should be no stains, smells, damage, or signs of use
- The item must be returned as a complete set if bought as one
- Product should not have been altered unless it’s a proven manufacturing defect
- Return must match the order records in our system
NOTE: We reserve the right to reject any return/exchange request if the above conditions are not met.
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CUSTOMER SUPPORT
For queries regarding returns, cancellations, or exchanges, feel free to reach out:
📞 +91 9711061079 / +91 9220601518
📧 support@nvrfld.in
🕐 Monday to Saturday | 11:00 AM to 6:00 PM
Our team aims to resolve all concerns within 48 hours.
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SALE DAY POLICY
No returns, exchanges, or refunds are applicable on sale-day orders once placed. These orders are processed and shipped on priority.
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Last Updated: 01/07/2025 14:00