Frequently Asked Questions

In-stock orders are usually processed within 48 hours (Weekends excluded) and delivered within 3 to 5 business days after dispatch.

Pre-order and made-to-order items have separate lead times mentioned on the product page. Most pre-orders take around 12 to 14 business days before dispatch unless stated otherwise.

Once your order ships, you'll receive tracking details by email or message. Tracking may take a few hours to update after dispatch.

Prepaid orders are generally final once confirmed. Eligible COD orders may be cancelled within 24 hours, provided they haven't been dispatched.

Yes, COD is available on eligible orders and pincodes. A ₹99 to ₹199 COD fee may apply.

Most prepaid discounts are not applicable to COD orders.

Yes. Contact support with your order number and we'll share a secure payment link.

Yes. International shipping is available to supported destinations.

Shipping charges vary by location, and any customs duties or import taxes are the responsibility of the recipient.

Yes. Eligible products can be exchanged for another size if requested within 7 days of delivery.

Items must be unused, unwashed, with original tags and packaging.

Yes. An unboxing video is required for exchange, return, damaged product or similar order-related claims.

Yes. Our reverse pickup service costs ₹200 including GST per request.

You can also ship the product back to us yourself.

Once your return reaches us and passes quality check, exchanges are generally processed within 7 to 14 working days.

Eligible COD orders can generally only be exchanged for a different size of the same product.

Items purchased during certain sales or markdown promotions may be final sale. Please check the promotion terms before ordering.

Eligible returns are only refunded as NVRFLD store credit.

Store credit is valid for 1 year from the date of issue.

Store credit can be redeemed during checkout using the credit issued to you.

For complete instructions, see our How to Claim Your Store Credit guide.

If an ordered item becomes unavailable, we'll contact you and issue a full refund for that item.

For prepaid orders, refunds are generally returned to the original payment method within 5 to 10 business days after processing.

Each product has its own size chart and a fit indicator beside the size selector.

We recommend comparing the measurements with a garment you already own that fits you well.

No. Products may be slim, regular or oversized fit.

Always check the fit indicator and size chart on the individual product page.

For most pieces:

• Wash inside out
• Use cold water
• Use mild detergent
• Avoid bleach
• Air dry in the shade
• Avoid tumble drying

Always follow the care label on the garment.